What Are the Key Issues With E-Commerce and M-Commerce?

The internet has changed the way we do business. In the past, we used desktop computers to complete transactions. Now, we use mobile devices, which allow us to complete transactions with a tap. There are also mobile wallets available that let us pay with our phone. The internet is becoming more accessible, but many people are still wary of new technologies. However, with advances in technology, m-commerce and e-commerce are here to stay.

Consumers face systemic challenges. These include issues with connectivity, financial inclusion, skills, and trust. While m-commerce and e-commerce have distinct advantages and disadvantages, these two technologies complement each other. While m-commerce is more convenient and user-friendly, it’s important to consider the specific needs of small- and medium-sized enterprises. For example, a tablet can provide a much different experience for consumers than a PC. Another issue is slow Internet connections. This results in a buyer choosing to purchase items online rather than shop from their home.

• “When you say it, it’s marketing. When your customer says it, it’s social proof” – Andy Crestodina,

The first issue is privacy. Most e-commerce and m-commerce businesses use desktop computers. While these are faster, they lack mobility. This means that e-commerce businesses have to protect the privacy of their customers. Additionally, they need to comply with a greater number of regulations. Luckily, payment options are plentiful for both m-commerce and e-commerce.

Despite the positive aspects of mobile commerce, m-commerce is still relatively new in the industry. But m-commerce is becoming increasingly popular and the future of retail is in a mobile world. Baynote, GetElastic, and a host of other companies are trying to capture this growth in the mobile realm. As a result, businesses that address these issues will find their niche in this booming industry. Those that fail to address these challenges will be tossed into the sea of the internet.

The main issue is the cost of m-commerce. It is still not inexpensive to invest in an m-commerce business, so it is important to consider how the costs and benefits of m-commerce will benefit the business. While m-commerce is growing faster than e-commerce, there are several challenges that can hinder growth. Some businesses may find it more convenient to have an in-store location, while others will simply have an online presence.

Mobile technology has improved the way consumers shop. The world has become increasingly connected and online purchases have become a standard shopping experience. Similarly, online retailers are taking their business to new regions. This has complicated the problem of sourcing unique products. Besides the costs involved, online retail businesses face numerous challenges, including a lack of personal interaction. While mobile technology has made shopping easy, it is also not yet fully functional in many countries.

M-commerce and e-commerce are growing in popularity. Despite the complexities, e-commerce has transformed our lives. The e-commerce revolution has spawned many new habits. Brands have had to reinvent themselves. Today, the e-commerce trend has even spread to senior consumers. The challenges, however, are just beginning to be explored.

Security: A major issue is security. M-commerce is more vulnerable to cyber-attacks. In some cases, attackers may attempt to steal confidential information from a company’s database. It is easy to steal a credit card when the mobile phone is accessed by a third-party, so it is essential to protect the e-commerce platform from hackers.

Security: M-commerce and e-commerce are largely the same. They are both digital, and both are capable of offering higher levels of security. Both technologies rely on the same type of payment gateways to make transactions secure. In some cases, the payment gateway is more secure than the e-commerce website. In others, the data security issue could be related to the way the company handles the data.

• “Move towards the data instead of other way around, senders will need more data-points to personalize communication that will drive user engagement” – Willem Stam

Security: The biggest issue with m-commerce and e-commerce is security. Despite these advantages, there are several problems associated with these technologies. Users may be afraid of viruses. In addition, e-commerce transactions can be slowed down by a lack of wireless connection. But the advantages of mobile commerce outweigh these problems. And they are more secure than their ancestors, which is an important point to keep in mind.

References:

TopDevs: https://topdevs.org/blog/mobile-commerce-vs-ecommerce

Journalcra: https://www.journalcra.com/article/issues-and-challenges-e-commerce-and-m-commerce-review

Slideshare: https://www.slideshare.net/115iiminternship/what-are-the-key-issues-with-e-commerce-and-mcommerce-49621317